Zzz Bangboo Mouse Pad

Question 1

Why are your prices cheaper than the official store?

Accepted Answer

First of all, to my knowledge, there isn't an official store for ZZZ products outside of mainland China. Therefore, the "official store" you see may just be a claim from the seller.

As for the prices, while the products we sell on our website are all official ZZZ merchandise, we generally do not engage in marketing, which keeps our costs lower. The price you see is after we add a reasonable purchasing fee, along with procurement and shipping costs. Since there are only two of us and we don't do any advertising, our costs are relatively low.

Question 2

The currency we use is the U.S. dollar.

Accepted Answer

All our prices are USD prices and the currency used is US Dollars. However we support Visa, MasterCard credit card payments and Paypal payments, the currency will be converted automatically.

Question 3

Why can't I find a specific official product in your store?

Accepted Answer

There are generally two reasons for this. First, certain products are not listed due to shipping restrictions. Second, we do not offer items that are part of exclusive collaborations or limited releases.
If you have a specific item in mind, we can assist with personal purchasing. Please contact us via email for more information.ntent.

Question 4

What should I do if I entered the wrong address?

Accepted Answer

If you placed an order for in-stock items, please contact us via email within 24 hours of placing the order and provide the following information:
[Order Number]
[Name]
[Correct Shipping Address]
[Phone Number]
[Email]

Question 5

How are mixed orders shipped?

Accepted Answer

Don't worry about ordering pre-order items and non-pre-order items at the same time affecting your shipment. As long as the price of the non-pre-order items you bought is more than 30 USD, we will package and ship them separately for you.

Question 6

You can refund anytime before shipment.

Accepted Answer

We have noticed that some users are concerned about the collection time being too long and worry about exceeding the refund period. You can rest assured that PayPal offers a refund period of 180 days, and for pre-order items, the waiting time is usually not as long, except for collectible figurines. Before we ship your order, you can contact us at any time for a refund. As a fellow gamer myself, I would be happy to keep any undelivered items as part of my own collection.

Question 7

Delivery Time

Accepted Answer

Delivery time = processing time + stock arrival time + shipping time

Stock arrival time is the main waiting period. This includes official merchandise pre-orders, which typically take around 90 days for delivery.

Once all your ordered products have arrived at our warehouse, they will be shipped together. You will receive an email notification once the shipment is dispatched. The estimated delivery time from the warehouse to your location is approximately 5 to 15 days.
Asia: 5-10 days
Europe:10-15 days
North America: 5-15 days
South America: 12-20 days
Oceania: 7-15 days

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Zzz Bangboo Mouse Pad – Bangboo

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